This Policy describes how we handle cancellations, refunds and exchanges requests once an order has been placed and paid.
Cancellation and Refund
Once you place an order with us, processing it begins immediately or from the first business day after that.
If you want to cancel the order before we have begun working on it, we’ll refund you of 100% of the amount you paid.
If we have begun working on your order, but not produced a preview yet, we’d keep a sum based on the work made, that non-refundable sum being capped at 1/3rd of the price of the design. The rest of the design price and the totality of the print price would be refunded.
We send you a proof within 48 hours of receiving your order (or so we try). Corrections or alterations can easily be asked after the first proof has been sent to you. We aim at getting your satisfaction through this previews/feedbacks process. If, despite this process, we cannot satisfy your tastes with the design, the order may be cancelled and you will be refunded of the total amount of the print price, plus 50% of the design price.
Once a proof is approved by you, cancellations, order changes or corrections cannot be guaranteed. If a personalized item has already been sent for print, it cannot be cancelled and no amount would be refunded. Also, if your order has been shipped already, no amount would be refunded in that case either.
If you have a requirement not listed here, you can contact our customer service department through email and we will try out best to accommodate you. You can cancel or alter your order by submitting a request to info@personal-art.me.uk or to your Personal-Art correspondent, or by reaching us from the Contact page. Do not forget to include your order number in the subject line.
Exchange
If the product you received from us is damaged or faulty, we will replace it free of charge. Do ensure that the faulty merchandise is unused and is in the original packing with the original packing slip. We will need neat photos of the damaged product before sending you a new print.